Frequently Asked Questions

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How long do water heaters last, and what are common problems?

If you are like most home and business owners, you probably don’t spend much time thinking about the water heater until it malfunctions. Despite their constant, everyday use, water heaters generally stay maintenance-free for years—with the average water heater lasting at least 10 years. When problems arise, symptoms include: rust-colored water, rotten egg odor, low rumbling or popping noise, high-pitched whining noise, and inadequate hot water supply.

If you need a new water heater, Prestige proudly stocks major brand water heaters to serve your water heating needs. We can install a water heater that provides hot water for every building size and type. Our qualified western Chicagoland technicians can replace your tired or leaking water heater with a new water heater, make all necessary connections, and remove your old water heater.


What is a sump pump, and do I need one?

A sump pump is used to remove water that has accumulated in a sump pit, which is typically located in your home’s basement. Sump pumps send water away from a house to a place where it no longer presents a problem, and are typically installed where basement flooding is a problem. Need a sump pump installed? Prestige Plumbing, Heating & Cooling can help you select the model that fits your needs and budget.


What is a sewer ejector pump?

When you add a bathroom or laundry room to your basement, you will probably need a sewer ejector pump-up system. Because plumbing systems generally rely on gravity, ejector pumps are required where waste water is unable to flow to its destination by means of gravity (at a velocity of at least 2 feet per second). Think you need an ejector pump? Contact Prestige Plumbing, Heating & Cooling to find out what model is best for you and how much it would cost.


When do I need toilet replacement?

Stop flushing money down the toilet: the home necessity you cannot live without. While it is very easy to assume that the toilet will always operate properly, you may have a toilet that is always clogging or not functioning efficiently. If so, your toilet may require repair or replacement.

Any toilet that was manufactured before 1994 is wasting water, and more importantly, wasting your money. Older toilets use 3.5 gallons of water per flush. Newer low-flow toilets, which are just as powerful, are made to use only 1.6 gallons per flush, according to the EPA. This means you could save more than 16,000 gallons of water per year—and retrofitting your whole home could save you approximately $2,000 in water and waste water bills over the lifetime of the toilet. Call the Prestige team and have your old or inefficient toilet replaced today!


What should I do with a running toilet?

You know your toilet is constantly running if you hear water running for an extended time after flushing. The average daily water wasted by a running toilet is up to 200 gallons. This problem may be easily solved with a simple repair like a flapper, or may require total toilet replacement. Stop the frustration of having to jiggle the handle! Call Prestige Plumbing, Heating & Cooling today.  [/toggle]

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How often does my system need to be serviced?

Most manufacturers recommend having your home heating system serviced once a year. These visits allow technicians to clean and inspect all parts of the system and perform any necessary repairs. They keep systems functioning much more efficiently and can help to extend the life of the entire system.


How often should I change the filter in my heater?

In general, Prestige recommends that you replace your disposable filters at once a month. If you have washable filters, they should be cleaned once a month. However, some homes may require more frequent filter changes due to conditions within the home.


Why do I need to change my filter regularly?

Regular filter replacement helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to change filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs.


How long will my heating system last?

The average home heating system should be expected to last at least 15 years. With proper care and maintenance, these systems can last upwards of 20 years. However, you may want to replace your current system with a more energy efficient one even if it’s only 10 years old.

The best way to find out what system suits your home best is to consult with a professional. These experts can take a look at your home and make recommendations based on the layout of your house and your particular needs.


What are the advantages of a programmable thermostat?

Because they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. Plus, they allow you to automatically control the temperature in your home at different times of day without ever touching your thermostat.


Should I be worried about the air in my house?

On average we spend 90% of our time every day indoors. Plus, today’s efficient, airtight homes are excellent at conserving energy, but that also makes them better at trapping potentially irritating particles inside the home. With the rising number of people who suffer from allergies and asthma, indoor air quality has become more and more important to our general health and well-being. The Environmental Protection Agency has stated that indoor air can be four to five times more harmful than outdoor air. [/toggle]